Test and Trace Scam


It has been brought to our attention that there are scams circulating pretending to be from the NHS Test and Trace service. Councils have received reports of fraudsters attempting to exploit the system through bogus phone calls, emails and text messages which ask for bank card details to cover the cost of the testing kit. The genuine NHS service is free.

In the scam, a message or phone call claiming to be from the NHS Test and Trace Service is sent or made to householders informing them that they have been in contact with somebody who has tested positive for coronavirus and that they need to self-isolate and take a test.

The scammers refuse to disclose who the householder has been in contact with but ask them to confirm their address so a testing kit can be sent to them. Bank card details are then requested – purportedly to cover the cost of the testing kit. 

We would like to remind all patients and local residents that the genuine NHS Test and Trace Service will never:

  • Ask for bank account details, passwords or PIN numbers
  • Ask for a payment or to buy a product
  • Ask you to download any software
  • Ask you to call a premium rate number to speak to the NHS (for example, those starting 09 or 087)
  • Disclose any of your personal or medical information to your contacts.

Please be vigilant against scams, if you believe you have received a phone call from a scammer you can report it to Action Fraud.

Published: Jul 23, 2020