To reorder your medication please post or fax your request to the surgery. You may also phone the surgery between 9:00 and 12:00 to request your medication:
Please be aware that the Dispensary telephone line can be very busy at times and we have a small queuing system in place. Please be assured that we do have 2 dedicated member of staffs answering the telephone between 08:30 and 12:00. If you can request your medication online we do advise this as it can be done day or night. Please ask a member of the patient services team or at dispensary for a username and password if you don’t have one.
Please note that due to guidance from the CCG, all prescriptions are now prescribed in a maximum of 28 days supply. We cannot change this.
If you pay for your prescriptions please consider a pre payment certificate which works out cheaper than paying for 12 items per year - you will have 13 items a year if you are prescribed just 1 medicine.
We are unable to dispense medication to those patients who live within 1 mile of a chemist but can offer a dispensing service to our rural patients. If you are unable to use our own dispensary as you live in town, you may either collect the paper prescription or nominate a local chemist to collect and dispense it on your behalf. We use the Electronic Prescription Service (EPS) to send your request to your nominated pharmacy.
Please let us have 2 working days to check and process your request. This is to allow time for the doctor to review the repeat medication request and if we dispense to you, to allow time to order your medication in. We only have a small dispensary and as such we cannot hold stock of every item.
It is important that your medication is reviewed regularly. You will see your review date at the bottom of your repeat prescription slip and you may be requested by the surgery to attend to see your doctor.
If you need to obtain your medication urgently please ring the dispensary. If the line is closed then ring Reception 01935 810 900 and the Receptionist will take details and pass on to Dispensary or your GP.
If you run out of your repeat medication when the surgery is closed for the weekend or a bank holiday, please visit your local pharmacy, or any local pharmacy if you are a dispensing patient. They may be able to give you an emergency supply. Please note that this system is linked to the NHS, and repeat uses of it will be monitored. There are some medicines that you won't be able to get an emergency supply of - some examples are controlled drugs and antibiotics, amongst other groups.
Do not order any drugs you do not take regularly. Millions of pounds a year are wasted from the NHS budget by over-ordering of medications which are not always used. It is recommended NHS practice to issue one month supply of medication at a time and we follow this policy unless there is a valid reason.