How to Make and Cancel an Appointment

 

  
Consult online with The Grove Medical Centre doctors. 
As well as medical advice, you can use eConsult for:

| Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results |

It may not be necessary for you to attend for an appointment.  You can submit an e-consultation via the link on the home page.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.

CONTACT OUR DOCTORS ONLINE

 

patient access

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Book Appointments Online

Registered patients can now book (and cancel) appointments online.

To use this service, please ask a member of the reception team to create an account for you, and then either register with SystmOnline or NHS App

 

Appointments

You can make appointments in person or by phone with any member of the practice team. It is possible to book GP appointments and order repeat prescriptions securely and confidentially on line using this website. We cannot at this time offer Nursing appointments on-line these still have to be booked at Reception either by phone or in person.

We try to balance our appointments for those that need to plan ahead due to travel or work arrangements and those that need to be seen immediately. Approximately half the appointments are only bookable on the day. On rare occasions when all appointments are taken, we will still see you if your condition is considered to be an emergency.

To make a telephone appointment, please call the Surgery Reception number - 01935 810900.

appointments

 

Cancellations

If you cannot keep your appointment, please ring to let us know as soon as possible so that we can offer it to someone else.

 

Reception

The Receptionists are here to help you, whether by making appointments to see a clinician or advising on administration problems.

If they cannot answer a query they will endeavour to find someone who can. We place a high value on confidentiality and this is always maintained at the highest level by all our staff.

 

Blood / Radiology Results

Pathology:  Blood tests are processed in Dorchester and the results returned to the doctor. If there is an abnormality that needs to be addressed, and you do not already have follow-up arranged, then you will be called by surgery staff.  However, if you would like to ring for results, please phone 01935 810900 between 1400 and 1700 hrs leaving 5 working days from the submission of your specimen.

Radiology: (X-Ray, Ultrasound, CT or MRI) reports can sometimes take several weeks to return.  Plans for follow-up should be made with the doctor who organises the investigation.

If you had your test in hospital or at an outpatient clinic, it is the responsibility of the doctor or nurse who ordered the tests to arrange appropriate follow-up for the results.

 

Consultations

In the surgery:

All routine appointments with the doctor are for 10 minutes. If you have more than one problem or you think it necessary please book a double appointment. Occasionally medical students are present in the practice. We will ask your permission before they sit in on your consultation. For some examinations you or the doctor may feel more comfortable with the presence of a chaperone. Please ask the doctor if you would like a chaperone.

 
By Telephone:

The doctors and nurses are available to give advice or consult over the telephone. This can be an efficient way of using time. The reception staff will pass your details to the relevant practice member who will usually ring you back at the end of the current surgery or at a mutually convenient time. 

 

Cancel appointments you don't need