★★★★★ out of 5

Rated 5 stars out of 5

by Anonymous - Posted on 08 February 2022

Having recently signed up to the practice, we can't believe how lucky we are. The whole team is super-efficient and friendly, willing to help solve problems, and, best of all, there are appointments available. We are very grateful indeed. Thank you all.


Fantastic doctor !!!!

★★★★★ out of 5

Rated 5 stars out of 5

by ***** ******** - Posted on 04 February 2022

I rung for the doctor and got an appointment straight away in the evening as I was being so sick and vertigo he could not have been more helpful and comforting and giving advice best doc I’ve seen here he’s the new one can’t remember his name !


A little thank you to a kind nurse who stepped in.

★★★★★ out of 5

Rated 5 stars out of 5

by Anonymous - Posted on 06 October 2021

Having not had a good experience with the blood test I was transferred to another nurse who was very good. She got the blood sample, had a wonderful bedside manner and made me feel relaxed and happy again after a rather stressful experience previously. I believe that I'm not allowed to name her, but I wanted to say "thank you." If you could feed this back I'd appreciate it as she knows who she is and it's important that there's positive feedback too.


Always taken seriously

★★★★★ out of 5

Rated 5 stars out of 5

by Anonymous - Posted on 30 July 2021

I have a 5 month old baby. He’s had a various small issues that have resulted in a few trips and phone calls to the surgery. I sometimes thought that I was worrying over nothing but each time I’ve visited, I’ve been really listened to and made to feel like I’ve done the right thing by calling. We’ve also been referred to the hospital and today was offered further tests as the GP wasn’t quite sure what the problem was. I’m so grateful to have been taken seriously and to have been offered these extra follow ups, it really makes a new mum worry a bit less when you aren’t made to feel silly!


Always efficient and friendly

★★★★★ out of 5

Rated 5 stars out of 5

by Mrs Frith - Posted on 25 January 2021

I visit regularly for my repeat prescription and they are always very efficient and friendly. I had to use e service last month and a doctor called me very quickly and sorted my problem

by Anonymous gave Bute House a rating of 5 stars

Flu clinic

I went to the flu clinic yesterday.

Although it was very busy it was very efficiently run. We joined the queue, filled out a brief form and within a surprisingly short time were in and out.

I hate needles but the nurse was so efficient I literally didn't feel a thing. All the staff were friendly and helpful (as usual)

I know it's trendy to knock the NHS but I really can't fault Bute House. Due to long term medical conditions I visit the surgery quite often and I think you are all doing a sterling job!

Visited in October 2018, Posted on 09 October 2018

by Kirsty Sturman gave Bute House a rating of 5 stars

Wonderful surgery with excellent customer care

The communication with clients and customer care here is absolutely great. No matter how busy the practice is, every person you deal with is kind, courteous and helpful.

Visited in May 2018, Posted on 22 May 2018